{"id":1989,"date":"2026-09-29T20:45:18","date_gmt":"2026-09-29T20:45:18","guid":{"rendered":"https:\/\/ontarioonecdev.wpenginepowered.com\/a-propos-de-lontario-dig-authority\/communiquer-avec-nous\/soumettre-une-plainte\/"},"modified":"2026-09-30T18:39:35","modified_gmt":"2026-09-30T18:39:35","slug":"soumettre-une-plainte","status":"publish","type":"page","link":"https:\/\/ontarioonecdev.wpenginepowered.com\/fr\/a-propos-de-lontario-dig-authority\/communiquer-avec-nous\/soumettre-une-plainte\/","title":{"rendered":"Soumettre une plainte"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">D\u00e9poser une plainte<\/h1>\n\n<p class=\"wp-block-paragraph\">Avant de soumettre une plainte concernant le service d&rsquo;Ontario Dig Authority, veuillez examiner ce qui suit.<\/p>\n\n<h3 class=\"wp-block-heading\">Politique relative aux plaintes externes<\/h3>\n\n<p class=\"wp-block-paragraph\">Veuillez prendre un moment pour examiner la <a href=\"\/wp-content\/uploads\/OOC-External-Complaints-Policy-Final-Approved-by-BoD-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Politique relative aux plaintes externes (PDF)<\/a> d&rsquo;Ontario Dig Authority avant de d\u00e9poser une plainte aupr\u00e8s de nous. Toutes les plaintes doivent \u00eatre soumises par \u00e9crit, via ce formulaire en ligne.<\/p>\n\n<h3 class=\"wp-block-heading\">\u00c9l\u00e9ments \u00e0 inclure dans votre plainte<\/h3>\n\n<p class=\"wp-block-paragraph\">Pour nous aider \u00e0 traiter votre plainte de mani\u00e8re efficace, veuillez fournir les renseignements suivants :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Date et heure de l&rsquo;incident ou du probl\u00e8me<\/li>\n\n\n\n<li>Description d\u00e9taill\u00e9e de la plainte ou de l&rsquo;incident<\/li>\n\n\n\n<li>Toute documentation justificative telle que des photos, des courriels ou de la correspondance<\/li>\n\n\n\n<li>Vos coordonn\u00e9es pr\u00e9f\u00e9r\u00e9es pour le suivi de la communication<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<script>\nvar 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class='gform_description'><\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>\u00ab\u00a0<span class=\"gfield_required gfield_required_asterisk\">*<\/span>\u00a0\u00bb indique les champs n\u00e9cessaires<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_1'  action='\/fr\/wp-json\/wp\/v2\/pages\/1989' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_1_11\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_11'><span class='gform-field-label__text'>Instagram<\/span><\/label><div class='ginput_container'><input name='input_11' id='input_1_11' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_1_11'>Ce champ n\u2019est utilis\u00e9 qu\u2019\u00e0 des fins de validation et devrait rester inchang\u00e9.<\/div><\/div><div id=\"field_1_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_3'><span class='gform-field-label__text'>Votre nom<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_1_3' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"name\" \/><\/div><\/div><div id=\"field_1_5\" class=\"gfield gfield--type-phone gfield--input-type-phone 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gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_6' id='input_1_6' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  autocomplete=\"email\"\/>\n                        <\/div><\/div><div id=\"field_1_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_7'><span class='gform-field-label__text'>Num\u00e9ro(s) de demande de localisation<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_1_7'>Si vous avez plusieurs demandes, veuillez les \u00e9num\u00e9rer ici. Sinon, inscrivez \u00ab S.O. \u00bb.<\/div><div class='ginput_container ginput_container_text'><input name='input_7' id='input_1_7' type='text' value='' class='large'  aria-describedby=\"gfield_description_1_7\"   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_1_8\" class=\"gfield gfield--type-radio gfield--type-choice gfield--input-type-radio gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Motifs de la plainte<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_1_8'>\n\t\t\t<div class='gchoice gchoice_1_8_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Localisation(s) en retard \u2013 Un propri\u00e9taire d\u2019infrastructure n\u2019a pas fourni une localisation ad\u00e9quate : marquages, document \u00e9crit, autorisations ou pr\u00e9cision \u2013 paragraphe 6 (1) de la Loi.'  id='choice_1_8_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_1_8_0' id='label_1_8_0' class='gform-field-label gform-field-label--type-inline'>Localisation(s) en retard \u2013 Un propri\u00e9taire d\u2019infrastructure n\u2019a pas fourni une localisation ad\u00e9quate : marquages, document \u00e9crit, autorisations ou pr\u00e9cision \u2013 paragraphe 6 (1) de la Loi.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_1_8_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Localisation inexacte \u2013 Un propri\u00e9taire d\u2019infrastructure n\u2019a pas fourni une localisation ad\u00e9quate : marquages, document \u00e9crit, autorisations ou 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class='gform-field-label gform-field-label--type-inline'>Fausse date de ren\u00e9gociation \u2013 Un propri\u00e9taire d\u2019infrastructure a inscrit une fausse date de ren\u00e9gociation dans 360 et\/ou sur la feuille de localisation sans entente \u00e9crite avec l\u2019excavateur, contrairement au paragraphe 6 (5) de la Loi.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_1_8_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Excavation sans localisation \u2013 Un excavateur n\u2019a pas communiqu\u00e9 avec l\u2019Ontario Dig Authority pour obtenir une localisation avant de creuser, ou a commenc\u00e9 une excavation ou des travaux de creusement sans disposer d\u2019une localisation valide, conform\u00e9ment aux paragraphes 10 (1) et (2) de la Loi.'  id='choice_1_8_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_1_8_3' id='label_1_8_3' class='gform-field-label gform-field-label--type-inline'>Excavation 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paragraphe 12 (1) de la Loi.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_1_8_5'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Service d\u2019Ontario One Call \u2013 D\u00e9poser une plainte concernant le service de l\u2019Ontario Dig Authority.'  id='choice_1_8_5' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_1_8_5' id='label_1_8_5' class='gform-field-label gform-field-label--type-inline'>Service d\u2019Ontario One Call \u2013 D\u00e9poser une plainte concernant le service de l\u2019Ontario Dig Authority.<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_1_8_6'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_8' type='radio' value='Autre \u2013 Toute exigence, l\u2019ensemble des exigences ou toute autre exigence particuli\u00e8re applicable aux propri\u00e9taires d\u2019infrastructures ou aux excavateurs, comme indiqu\u00e9 dans la Loi ou les r\u00e8glements.'  id='choice_1_8_6' 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Le d\u00e9lai de r\u00e9solution peut varier en fonction de la complexit\u00e9 du probl\u00e8me, de la disponibilit\u00e9 des renseignements ou de d\u00e9pendances externes. Les plaintes seront examin\u00e9es de mani\u00e8re approfondie et r\u00e9solues dans un d\u00e9lai raisonnable.<\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9poser une plainte Avant de soumettre une plainte concernant le service d&rsquo;Ontario Dig Authority, veuillez examiner ce qui suit. Politique relative aux plaintes externes Veuillez prendre un moment pour examiner la Politique relative aux plaintes externes (PDF) d&rsquo;Ontario Dig Authority avant de d\u00e9poser une plainte aupr\u00e8s de nous. Toutes les plaintes doivent \u00eatre soumises par [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1942,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_image_preloader_preload_first_image":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1989","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soumettre une plainte - Ontario Dig Authority<\/title>\n<meta name=\"description\" content=\"Si vous avez une plainte concernant les services d&#039;Ontario Dig Authority, nous sommes l\u00e0 pour vous aider.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soumettre une plainte - 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