We are committed to providing timely support and clear information to our stakeholders. Explore the options below to find the right contact and get the support you need.
Have a question about Ontario Dig Authority services? Contact our team, and we will direct your inquiry to the appropriate department.
Send inquiries to supportservices@OntarioDigAuthority.ca or call 1-800-400-2255.
If you have reasonable grounds to believe there has been non-compliance with the Act, its regulations, or the Ontario Dig Authority By-laws, you may submit a complaint.
Ontario Dig Authority is committed to transparency, accountability, and continuous improvement. If you wish to submit an external complaint regarding our services or operations, please use our External Complaint process.
Submit an External Complaint, and our team will review your concerns.
Please submit locate requests through our web portal. (Link to Portal)
For technical support or assistance with portal-related issues, contact our Customer Support Services team at supportservices@OntarioDigAuthority.ca or call 1-800-400-2255.
You can also view our step-by-step tutorial videos for guidance on how to submit and manage locate requests.
Interested in training or educational resources related to damage prevention and safe excavation practices?
Contact our Education team to learn more about available training opportunities and educational initiatives: Education@OntarioDigAuthority.ca
For additional information, media requests, or to arrange an interview with an Ontario Dig Authority spokesperson, please contact: Media@OntarioDigAuthority.ca
For additional information, please contact: DL@OntarioDigAuthority.ca
Contact our team: IAS@OntarioDigAuthority.ca
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